TITLE

Why patient loyalty is about building relationships

AUTHOR(S)
MERLINO, JAMES
PUB. DATE
January 2016
SOURCE
Medical Economics;1/10/2016, Vol. 93 Issue 1, p52
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses why patient loyalty is about building physician-patient relationships. New research demonstrates the value of connecting with patients in a meaningful and empathic way. The findings suggest that earning patient loyalty by improving how to communicate, both with patients and with others on the care team, improves providers' ability to meet patients' needs and reduce their suffering.
ACCESSION #
112614883

 

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