Banks should follow the lead of the food industry

Pitcher, George
June 2004
Marketing Week;6/17/2004, Vol. 27 Issue 25, p29
Trade Publication
Focuses on the importance given by retail banks on improving customer service in Great Britain. Announcement of Barclays Bank PLC to cut staff from its headquarters and recruit more branch staff; Efforts of the Royal Bank of Scotland PLC to reduce branch queues; Plans of Lloyds TSB Bank PLC to open branches at railway stations.


Related Articles

  • How will the UK's new banks look? Flinders, Karl // Computer Weekly;11/10/2009, p2 

    The article offers information on the changes occurring in Great Britain's banking sector. It mentions that government-owned Royal Bank of Scotland (RBS) and Lloyds TSB Bank PLC are selling their high-street branches and financial services business. This is expected to help in creating space for...

  • UK banking: price war will benefit most consumers.  // MarketWatch: Financial Services;Apr2005, Vol. 4 Issue 4, p16 

    The article reports on the competition between high street banks in Great Britain. The latest offering from Lloyds TSB Bank PLC is intended to attract new customers with its 50 pounds incentive. HSBC UK, on the other hand, offers an 8 per cent interest rate on its regular savings account. Other...

  • Untitled. Flinders, Karl // Computer Weekly;11/10/2009, p12 

    The article discusses the plans of the Royal Bank of Scotland (RBS) and Lloyds TSB Bank PLC to sell out their business units and retail branches due to technical challenges faced while dealing with their Information Technology (IT) systems. Robert Morgan, director of outsourcing consultancy...

  • Barclays most complained about firm for investments. Holt, Natalie // Fundweb;3/5/2013, p14 

    The article reports that Barclays Bank PLC had the most complaints on investment being referred to the Financial Ombudsman Service (FOS) between July and December 2012. It states that FOS received a total of 337 investment complaints against the bank. It also mentions other banks which received...

  • GAUGING THE PRESSURE. Smith, Philip // Accountancy;Apr2008, Vol. 141 Issue 1376, p26 

    The article reports on the financial crisis of the banks in Great Britain. According to the article, the five largest banks in the nation, HSBC Bank PLC, The Royal Bank of Scotland (RBS), Lloyds TSB Bank PLC, Barclays Bank PLC and HBOS PLC, reported write-downs of some £22 billion....

  • RBS to cut yearly ATM withdrawal costs by £17.5m, but reduce ATM access for basic customers by 80%.  // MarketWatch: Financial Services;Oct2011, Vol. 11 Issue 10, p10 

    The article reports on the 17.5 million pounds annual ATM withdrawal costs cut by Royal Bank of Scotland (RBS), a partly government-owned bank, in Great Britain. The company, along with NatWest Bank PLC and Lloyds TSB Bank PLC, have deemed the costs involved in customers making a withdrawal from...

  • Local banks make a comeback. Bowery, Joanna // Marketing (00253650);6/21/2006, p15 

    The article focuses on the views of the author on the banking sector in Great Britain. This year, banks including Abbey, Barclays Bank PLC, HBOS, Hong Kong & Shanghai Banking Corp. Ltd. (HSBC) and Royal Bank of Scotland PLC have announced extensive branch-opening programs. Last month, Abbey...

  • Star account.  // New Humanist;May/Jun2010, Vol. 125 Issue 3, p6 

    The article offers on the customer who was asked by a bank clerk at Lloyds TSB Bank PLC about the customer's star sign for him to get hard-earned cash.

  • CHASING THE DRAGON. Reynolds, Bob // Accountancy;Sep2005, Vol. 136 Issue 1345, p41 

    Offers a look at the growth of corporate banks in China and other emerging economies as of September 2005. Market opportunities for retail banks; Efforts of the Royal Bank of Scotland and Barclays to operate in emerging economies; Business trends among banks. INSETS: The battle for high street...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics