Learning The Importance Of Being Just Average

Slavin, Nat
July 2004
Corporate Legal Times;Jul2004, Vol. 14 Issue 152, p4
Trade Publication
Discusses the results of a survey in which U.S. in-house counsel were asked to rate their law firms' performance and vice versa. Law firms' rating of their own performance as 'exceptional'; In-house counsel rating of law firms' performance as 'average'; Need to clarify the definition of 'average'; Gap between in-house counsel's expectations of law firms and the quality of service received from law firms.


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