TITLE

Online service woes dog vendor sites and hinder Internet sales

AUTHOR(S)
TWENEY, DYLAN
PUB. DATE
February 1999
SOURCE
InfoWorld;Feb99, Vol. 21 Issue 5, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the drop in the satisfaction levels among Web shoppers. Reason there is so many complaints about online shopping; Primary component of online customer service; Final component of online customer service.
ACCESSION #
1624691

 

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