TITLE

How to apologize without agonizing

AUTHOR(S)
Lyons, Molly
PUB. DATE
May 2005
SOURCE
Self;May2005, Vol. 27 Issue 5, p131
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Provides tips on how to apologize sincerely. Informing someone that steps are being taken to avoid making the same mistake twice which shows genuine regret; Offer of a single heartfelt apology and giving the person the time and space to calm down; Delivery of a preemptive apology.
ACCESSION #
16910886

 

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