How to apologize without agonizing

Lyons, Molly
May 2005
Self;May2005, Vol. 27 Issue 5, p131
Provides tips on how to apologize sincerely. Informing someone that steps are being taken to avoid making the same mistake twice which shows genuine regret; Offer of a single heartfelt apology and giving the person the time and space to calm down; Delivery of a preemptive apology.


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