An Investigation of the Determinants of Knowledge Management Systems Success in Omani Organizations

Al-Busaidi, Kamla Ali; Olfman, Lorne
July 2005
Journal of Global Information Technology Management;2005, Vol. 8 Issue 3, p6
Academic Journal
The need to understand the determinants of a successful knowledge management system (KMS) deployment cannot be underestimated in Arabian organizations specifically those in the Gulf Cooperation Council (GCC) countries. Reports from the World Bank emphasize the power of knowledge and the need for these nations and their organizations to empower themselves through knowledge management. Yet, very little empirical research has been conducted to understand this phenomenon. This technical infrastructure, management support, vision clarity, reward policy and economic return on KMS success in Omani organizations. Data was collected through questionnaires and interviews with IT managers. Results show that all investigated factors contribute to KMS success except for reward policy. Interviews reveal that other factors such as training and matching users' needs are also critical. Results suggest that KMS success factors in Oman are relatively like those in western countries, and other developing countries. However, because they operate in developing countries, IT managers in Oman consider that reward-policy is not a feasible policy to promote KMS use.


Related Articles

  • Selecting Customer Value Dashboard Contents. Raab, David M. // DM Review;Feb2006, Vol. 16 Issue 2, p46 

    The article offers guidelines for preparing a customer value dashboard. It is said that the information should be relevant to the recipient. Personalization is one component of relevance. Personalization recognize that different people need different information. The primary criterion for...

  • Forming Interoperability Through Interorganizational Systems Standards. Zhao, Kexin; Xia, Mu // Journal of Management Information Systems;Spring2014, Vol. 30 Issue 4, p269 

    Interoperability is a crucial organizational capability that enables firms to manage information systems (IS) from heterogeneous trading partners in a value network. While interoperability has been discussed conceptually in the IS literature, few comprehensive empirical studies have been...

  • Using the Troubled Project Recovery Framework: Problem Recognition and Decision to Recover. Havelka, Douglas; Rajkumar, T. M. // e-Service Journal;Fall2006, Vol. 5 Issue 1, p43 

    Information system development projects continue to be delivered significantly behind schedule, drastically over budget and without meeting specifications. To improve the likelihood of success for these projects, we propose a staged framework for recovery and rehabilitation. This framework is...

  • "…BUT IS IT MIS?". Niederman, Fred // Communications of the Association for Information Systems;2007, Vol. 20, p26 

    An essay is presented about management information systems (MIS). The term information technology (IT) is used differently in the essay. MIS refers to concerns regarding the responsibility to provide information resources throughout an organization. It states that for boundary spanners who...

  • The Problem of Identity. Chisholm, Malcolm // DM Review;Feb2006, Vol. 16 Issue 2, p30 

    This article discusses the identity problem in master data management, considering product as an example. A product goes through a lifecycle and is called different things at each stage. Identifying a product by a single data value is never going to happen and there are all kinds of reasons why....

  • Getting Just What You Need.  // Information Today;Jul/Aug2004, Vol. 21 Issue 7, pS12 

    This article deals with strategies for search, taxonomy and classification that businesses can apply in information resources management. The information marketplace is evolving. Contextual information distribution is no longer just about the bulk supply of content to one demand-side entity. ...

  • Psychological Barriers to Maintaining Knowledge Management Systems. Ook Lee // CyberPsychology & Behavior;Jun2006, Vol. 9 Issue 3, p367 

    The article presents a study which is aimed to find out the interest of the people for changes on their Knowledge Management System (KWS). The author conjectures that people in a company using KWS are reluctant to ask for maintenance of existing knowledge pieces due to concern about being...

  • KM: the forest for all the trees. Koenig, Michael E. D. // KM World;Apr2006, Vol. 15 Issue 4, p1 

    The article focuses on the growth of knowledge management (KM), the least strange and long lasting management craze. The author stressed that the previous management craze depicted a logical pattern of expansion over a roughly 10-year cycle compared to KM which is in essence different, as...

  • A Respecification and Extension of the DeLone and McLean Model of IS Success. Seddon, Peter B. // Information Systems Research;Sep97, Vol. 8 Issue 3, p240 

    DeLone and McLean's (1992) comprehensive review of different information system success measures concludes with a model of "temporal and causal" interdependencies between their six categories of IS Success. After working with this model for some years, it has become apparent that the inclusion...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics