TITLE

Social Security Administration: Technical and Performance Challenges Threaten Progress of Modernization: AIMD-98-136

PUB. DATE
June 1998
SOURCE
GAO Reports;6/19/1998, p1
SOURCE TYPE
Government Document
DOC. TYPE
Article
ABSTRACT
To better serve a growing beneficiary population and improve productivity, the Social Security Administration (SSA) is redesigning its work processes and modernizing its computer systems. The Intelligent Workstation/Local Area Network project is intended to provide the basic automation infrastructure needed to increase SSA's processing abilities. The first phase of the planned project is a seven-year, approximately $1 billion effort to acquire more than 56,000 intelligent workstations and 1,700 local area networks. This report (1) discusses the status of SSA's implementation of the Intelligent Workstation/Local Area Network, (2) assesses whether SSA and state disability determination services operations have been disrupted by the installation of network equipment, and (3) assesses SSA's practices for managing its investment in the network.
ACCESSION #
18223769

 

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