Motoring group and union row over staff monitoring

Thomas, Daniel
November 2005
Personnel Today;11/8/2005, p4
Trade Publication
The article reports that a row has broken out between American Airlines (AA) Inc.'s union and the GMB union over claims that the motoring services group is monitoring its call centre staff by using computers to measure their performance. AA rejected claims that its employees only get 82 minutes of free time per shift, to include lunch and refreshment breaks, as well as visits to the toilet. However, the GMB said it did not accuse the AA of tagging its call centre workers, it said AA staff were subject to electronic surveillance.


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