Sykes, Tanisha A.
September 2006
Black Enterprise;Sep2006, Vol. 37 Issue 2, p160
The article offers advice on apologizing. Rude or inconsiderate treatment and impatience are some of the behaviors that need apology based on a research conducted by author Beverly Engel. Fake, angry or conditional apologies should not be given. The reasons for apologizing to a person should be explained.


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