TITLE

Programa work-flow para un servicio de consultas a medida

AUTHOR(S)
Baiget, Tomàs
PUB. DATE
September 2006
SOURCE
El Profesional de la Información;sep/oct2006, Vol. 15 Issue 5, p364
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
One of the most valued aspects of information services in general is the immediacy of the answers, be these positive or negative. The Digital Dossier Transmitter is a work-flow system implemented by the Idescat's Enquiry Service that allows queries from citizens about statistical information to be managed electronically, resulting in considerably shortened response times. After submitting the electronic form available on the web, users are sent an acknowledgement message once their queries are validated and, subsequently, they receive the requested results by e-mail. Queries are circulated to one or more Area Heads (according to the complexity of the subject), who then assign them to the appropriate experts for drafting the answers. The final files and results are gathered together by persons designated, in each case, to «sign» the response (the designation is generally based on the type of requestor). The system allows procedures to be standardised, an unavoidable step for obtaining the ISO quality certification. Approximated implementation costs are given.
ACCESSION #
22728855

 

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