Onsite Reference and Instruction Services

Wagner, A. Ben; Tysick, Cynthia
June 2007
Reference & User Services Quarterly;Summer2007, Vol. 46 Issue 4, p60
Academic Journal
Electronic, full-text resources, and online forms have become more and more established in most libraries. As a result, foot traffic has decreased significantly, leading to fewer opportunities for personal contact between librarians and patrons. Innovative outreach efforts are required to counter this trend. In the past two years, some University at Buffalo (UB) librarians have set up office hours in the departments they serve to provide onsite reference and instruction services. This effort has produced unexpected benefits and impediments, and as a result additional outreach mechanisms have been employed or discussed. Overall, the key to successful outreach is attitude, commitment, and consistency. In sum, the experience at UB has shown that there is no substitute for providing a physical presence. The authors believe this approach can be applied in most academic settings and beyond to other types of libraries.


Related Articles

  • „A könyvtárak a használókért vannak“. Guerrini, Mauro // Library Review / Konyvtari Figyelo;2012, Vol. 22 Issue 1, p123 

    One of Ranganathan's laws declares that Libraries are for use. Relying on this statement the essay sets out that in the digital environment libraries have to continue to provide access to content because they are for users. The current paradigm of the library is open access to knowledge for...

  • Útban a Web 2.0-ás felsÅ‘oktatási könyvtárak felé. Marianna, Barna // Tudomanyos es Muszaki Tajekoztatas;2014, Vol. 61 Issue 1, p18 

    The 21st century is a century of challenges. Owing to the resulting changes it is not the media carrying information, but information and knowledge themselves, as well as the road leading to them that are important, as well as the speed and efficiency of how the user obtains information. The...

  • Blog launch lets you have your say about librarian 2.0. Partridge, Helen; Munro, Carrie // inCite;Jun2009, Vol. 30 Issue 6, p26 

    The article announces the launch of the Library and Information Science Education 2.0 blog in Australia. It notes that the blog is part of the new project funded by the Australian Learning and Teaching Council. It aims to investigate the changing skill and knowledge requirements of the Library...

  • D&B's Million Dollar Databases. Probasco, Tom // Indianapolis Business Journal;7/25/2005, Vol. 26 Issue 20, p58 

    Features the online version of D&B's Million Dollar Directory. Provision of vital information on companies with sales of one million dollar or more; Flexibility in retrieving records for downloading; Need for Internet access and IMCPL library card.

  • Are Online Librarians Teachers? Tenopir, Carol // Library Journal;4/1/2003, Vol. 128 Issue 6, p36 

    Presents the thoughts of the author about why she stated in an earlier column, 'The Age of Online Instruction,' in the September 2002 issue of 'Library Journal,' that 'in this age of online libraries, librarians in all types of libraries are online educators.' Challenges to the author's...

  • Librarian's Online Warehouse enhanced.  // Link-Up;Jul/Aug98, Vol. 15 Issue 4, p19 

    Features the Librarian's Online Warehouse, an Internet-based online directory designed specifically for the library industry. Description of the site.

  • ASIDIC Fall 2002 Meeting. Kaser, Dick; Eichorn, John // Information Today;Nov2002, Vol. 19 Issue 10, p56 

    Discusses the focus on digital publishing at the 2002 meeting of the Association of Information and Dissemination Centers in Philadelphia, Pennsylvania. How information professionals help guide producers in developing electronic information services; Views from librarian Miriam Drake about...

  • What’s the Ballyhoo about Blogs? Arnold, Jennifer; Chittenden, Lloyd; Ellis, K.D.; Eubanks, Jacob; Godwin, Iris; McDonald, Elizabeth; Morris, Sarah E.; Ovadia, Steven; Shrode, Flora; Teplitzky, Samantha // Serials Review;Sep2007, Vol. 33 Issue 3, p175 

    Abstract: Ten librarians offer spontaneous, even off-the-cuff, opinions about the pros and cons of blogs and blogging. Are blogs a substitute for print communication or older electronic resources such as static Web pages and electronic discussion lists? What will the future hold for blogs and...

  • Library Lists: Building on E-mail. Crawford, Walt // American Libraries;Nov2001, Vol. 32 Issue 10, p56 

    Discusses how librarians can access managed lists through electronic mail. Benefits of using electronic mail; Background on library-related lists; How list processors can provide subscriptions to public lists, managed distribution and response, archives and Web access; Library examples; List...


Other Topics