Trained to listen

Hill, Rick
August 2007
Wood Digest;Aug2007, Vol. 38 Issue 8, p21
The article offers information on how to improved listening skills. The author pointed out the shutting up is the best way to improve listening skills. He pointed out how woodworkers are often discussing how good their products are without even asking what the customer wants. He pointed out that a consultative salesperson should be able to determine what makes his customer happy. Asking open ended questions that lead to understanding can also improved the skill.


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