TITLE

Trained to listen

AUTHOR(S)
Hill, Rick
PUB. DATE
August 2007
SOURCE
Wood Digest;Aug2007, Vol. 38 Issue 8, p21
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers information on how to improved listening skills. The author pointed out the shutting up is the best way to improve listening skills. He pointed out how woodworkers are often discussing how good their products are without even asking what the customer wants. He pointed out that a consultative salesperson should be able to determine what makes his customer happy. Asking open ended questions that lead to understanding can also improved the skill.
ACCESSION #
26531395

 

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