TITLE

Booking Reservations Without Reservation

AUTHOR(S)
Shopp, Lauren
PUB. DATE
October 2007
SOURCE
Speech Technology Magazine;Oct2007, Vol. 12 Issue 8, p39
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the adoption of Aspect Software's Quality Management call recording program by Reservation Center. The company functions as a supplemental call center for travel agencies. To address travel booking problems it previously encountered and prevent future accusations by customers, the company decided to log and record all of its calls. The system automatically tracks the next available agent and routes calls accordingly. The system allowed Reservation Center to enhance its call center operations by grading agents.
ACCESSION #
26979903

 

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