TITLE

To err is human, to apologize divine

AUTHOR(S)
Hetrick, Bruce
PUB. DATE
April 2000
SOURCE
Indianapolis Business Journal;04/10/2000, Vol. 21 Issue 4, p17A
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Advances the importance of apologizing. Benefits of being able to apologize; Sectors where apologies are much needed; Negative effects of refusing to take responsibility and apologizing for wrongdoings on businesses.
ACCESSION #
3029998

 

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