Needed: A Commitment to First-Class Retiree Services

Farrand, Robert "Bill"; Brown, Bonnie
May 2008
Foreign Service Journal;May2008, Vol. 85 Issue 5, p56
The article focuses on a report presented by the U.S. State Department's Office of the Inspector General (OIG), which analyzed the customer service of the Office of Retirement (OR). The report criticized the OR for lack of staff training, supervision and accountability; lack of standard operating procedures; and workload management and performance problems. The OIG called for the planned OR reforms and improvements and submission of progress reports to customers and management.


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