TITLE

Patient's dissatisfaction with the public and private laboratory services in conducting HIV related testing in Tanzania

AUTHOR(S)
Mfinanga, S. G.; Kahwa, A.; Kimaro, G.; Kilale, A.; Kivuyo, S.; Senkoro, M.; Ngowi, B.; Mtandu, R.; Mutayoba, B.; Ngadaya, E.; Mashoto, K.
PUB. DATE
January 2008
SOURCE
BMC Health Services Research;2008, Vol. 8, Special section p1
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Background: Patient's satisfaction with both private and public laboratory services is important for the improvement of the health care delivery in any country. Methods: A cross-sectional survey was conducted in 24 randomly selected health facilities with laboratories that are conducting HIV related testing, in Mainland Tanzania. The study assessed patient's satisfaction with the laboratory services where by a total of 295 patients were interviewed. Results: Of data analyzed for a varying totals from 224 to 294 patients, the percentage of dissatisfaction with both public and private laboratory services, ranged from 4.3% to 34.8%, with most of variables being more than 15%. Patients who sought private laboratory services were less dissatisfied with the cleanness (3/72, 4.2%) and the privacy (10/72, 13.9%) than those sought public laboratory service for the same services of cleanness (41/222, 18.5%) and privacy (61/222, 27.5%), and proportional differences were statistically significant (X² = 8.7, p = 0.003 and X² = 5.5, p = 0.01, respectively). Patients with higher education were more likely to be dissatisfied with privacy (OR = 1.8, 95% CI: 1.1-3.1) and waiting time (OR = 2.5, 95% CI: 1.5 - 4.2) in both private and public facilities. Patients with secondary education were more likely to be dissatisfied with the waiting time (OR = 5.2; 95%CI: 2.2-12.2) and result notification (OR = 5.1 95%CI (2.2-12.2) than those with lower education. Conclusion: About 15.0% to 34.8% of patients were not satisfied with waiting time, privacy, results notification cleanness and timely instructions. Patients visited private facilities were less dissatisfied with cleanness and privacy of laboratory services than those visited public facilities. Patients with higher education were more likely to be dissatisfied with privacy and waiting time in both private and public facilities.
ACCESSION #
38799184

 

Related Articles

  • Reporting the Results of Human Immunodeficiency Virus Testing. Benenson, Abram S.; Peddecord, Michael; Hofherr, Louise K.; Ascher, Michael S.; Taylor, Roger N.; Hearn, Thomas L. // JAMA: Journal of the American Medical Association;12/22/89-12/29/89, Vol. 262 Issue 24, p3435 

    Studies the potential sources of incorrect laboratory reports of HIV-1 testing using blind proficiency testing in California. Social and medical implications of false reports; Marked differences in the report forms received from the different laboratories; Suggestion that the value of testing...

  • Availability of supplies and motivations for accessing voluntary HIV counseling and testing services in Blantyre, Malawi. Jereni, Bwanali H.; Muula, Adamson S. // BMC Health Services Research;2008, Vol. 8, Special section p1 

    Background: HIV counseling and testing is an important intervention in the prevention, control and management of the human immunodeficiency virus (HIV). Counseling and testing can be an entry point for prevention, care and support. Knowledge of the quality of services and motivations for testing...

  • Evaluation of Calypte AWARE HIV-1/2 OMT antibody test as a screening test in an Indian setting. Ingole, N. A.; Mehta, P. R.; Bande, R. N.; Paranjpe, S. M.; Wanjare, S. W. // Indian Journal of Medical Microbiology;Oct2010, Vol. 28 Issue 4, p295 

    Purpose: Integrated counselling and testing centres (ICTC) provide counselling and blood testing facilities for HIV diagnosis. Oral fluid tests provide an alternative for people whodo not want blood to be drawn. Also, it avoids the risk of occupational exposure. The goal of this study was to...

  • What Are the Reasons for Poor Uptake of HIV Testing among Patients with TB in an Eastern India District? Bishnu, Bipra; Bhaduri, Sudipto; Kumar, Ajay M. V.; Click, Eleanor S.; Chadha, Vineet Kumar; Satyanarayana, Srinath; Nair, Sreenivas Achutan; Gupta, Devesh; Ahmed, Quazi T.; Sarkar, Silajit; Paul, Durba; Dewan, Puneet // PLoS ONE;Mar2013, Vol. 8 Issue 3, p1 

    Background: National policy in India recommends HIV testing of all patients with TB. In West Bengal state, only 28% of patients with TB were tested for HIV between April-June, 2010. We conducted a cross-sectional survey to understand patient, provider and health system related factors...

  • Cerebrospinal Fluid (CSF) Neuronal Biomarkers across the Spectrum of HIV Infection: Hierarchy of Injury and Detection. Peterson, Julia; Gisslen, Magnus; Zetterberg, Henrik; Fuchs, Dietmar; Shacklett, Barbara L.; Hagberg, Lars; Yiannoutsos, Constantin T.; Spudich, Serena S.; Price, Richard W. // PLoS ONE;Dec2014, Vol. 9 Issue 12, p1 

    The character of central nervous system (CNS) HIV infection and its effects on neuronal integrity vary with evolving systemic infection. Using a cross-sectional design and archived samples, we compared concentrations of cerebrospinal fluid (CSF) neuronal biomarkers in 143 samples from 8...

  • Four Models of HIV Counseling and Testing: Utilization and Test Results in South Africa. Mabuto, Tonderai; Latka, Mary H.; Kuwane, Bulelani; Churchyard, Gavin J.; Charalambous, Salome; Hoffmann, Christopher J. // PLoS ONE;Jul2014, Vol. 9 Issue 7, p1 

    Background: HIV Counseling and Testing (HCT) is the point-of-entry for pathways of HIV care and prevention. However, HCT is not reaching many who are HIV infected and this may be related to the HCT provision model. We describe HCT utilization and HIV diagnosis using four models of HCT delivery:...

  • Evaluation of patients' satisfaction with anesthesia in gastrointestinal endoscopic procedures in Iran. Iravani, Shahrokh; Frootan, Mojgan; Zojaji, Homayoon; Azizi, Mohammad; Saeedi, Sandra; Hashemi, Mahmood Reza; Azimzadeh, Pedram // Gastroenterology & Hepatology from Bed to Bench;Oct2011, Vol. 4 Issue 4, p214 

    Aim: The purpose of this study was to assess satisfaction level and related factors among patients who had an anesthesia during endoscopic procedures; and also validate a questionnaire for evaluating satisfaction with anesthesia. Background: The level of patient satisfaction with GI endoscopic...

  • MATERNAL SATISFACTION WITH MATERNAL-INFANT NURSING CARE IN CAMPECHE, MEXICO. Peña, Yolanda Flores; de la Gala, Silvia Esthela Vázquez R.; Cerda-Flores, Ricardo Martín // Revista Latino-Americana de Enfermagem (RLAE);set/out2009, Vol. 17 Issue 5, p645 

    Objective: Evaluate and compare maternal-satisfaction (global and areas) with maternal-child nursing care (MSMINC) and to explore the relationship of MSMINC with wait time, length of visit, and maternal age and education. Methods: Cross-sectional descriptive study comprising 213 mothers. Group 1...

  • Effective Factors on Patients' Satisfaction with Emergency Care Services using Factor Analysis: A Cross Sectional Study.  // Journal of Clinical & Diagnostic Research;Jul2015, Vol. 9 Issue 7, p4 

    A correction to the article "Effective Factors on Patients' Satisfaction with Emergency Care Services using Factor Analysis: A Cross Sectional Study" that was published in the November 2014 issue is presented.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics