Citizens' Perception of the Egyptian e-Government Portal

El-Shetehi, Adham; Slack, Frances
January 2009
Proceedings of the European Conference on e-Government;2009, p248
Conference Proceeding
Number of Egyptian researchers discussed the e-government issue in the context of local channels. This research is conducted to add a better understanding for citizen`s perception regarding their e-government web portal. In addition, the research will illustrate the relation between ease of doing business and e-government services usage. The lack of similar research conducted in Middle Eastern countries in general and in Egypt in particular is a good reason to conduct this research. This paper presents the results of a survey on e-participation in Egypt and what is the perception of Egyptian citizens regarding the e-government. This survey will measure the e-government services in Egypt; this will be through a questionnaire using The Electronic Government Satisfaction Model Horan and Abhichandani (2006). The questionnaire will contain 5 main concepts (utility, reliability, flexibility, customization and efficiency). In addition, the questionnaire will contain 2 main sections (personal data and using technology). Regarding the five main constructs section, questions will be coded directly to 1 to 5. This part will use the Likert scale (likert scale is designed to examine how strongly subjects agree or disagree with statements on a five point scale). The result for coding the questionnaire will be 51 variables; all of them are coded 1 to 2, 5, 6 or 7. Number of respondents is 130. Around 71% of respondents are between 20 and 35 years old and 21% are under 20. The questionnaire will produce some statistical results with a description and frequency of happenings. It will show to what extent the respondents are satisfied with the e-government portal. Just 31% are considering e-government portal as a flexible tool on the other hand majority of respondents have good impression regarding the e-government portal's utility. Contribution will be present from the understanding of citizen`s perception regarding their e-government web portal.


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