Challenges in Developing an Incipient Information Systems Strategy for Local e-Government: An Empirical Study of a British Local Authority

Wiredu, Gamel
January 2009
Proceedings of the European Conference on e-Government;2009, p676
Conference Proceeding
Developing a technology-based information systems strategy within the local administrative context is a critical necessity for electronic governance. Yet, local authorities are normally overwhelmed with challenges as they initiate such strategies to manage information systems as part of their public services delivery functions. In this paper, I analyse the challenges faced by a British local authority in the incipient stages of its information systems strategy development. The empirical study of this local authority evinced significant challenges of poor structures, of unsystematic processes, and of organisational culture and learning. The analysis leads to suggestions for local authorities to depart from an indifferent attitude towards productivity of public services towards an adoption of a business-oriented philosophy. I use this philosophy to discuss implications for my suggested principle of internal innovation as a means of addressing these challenges.


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