Factors Affecting the Success of e-Government in a South African Context: a Grounded Theory Approach

Matavire, Rangarirai; Chigona, Wallace; Roode, Dewald; Sewchurran, Eureka; Davids, Zane; Mukudu, Alfred; Boamah-Abu, Charles
January 2010
Proceedings of the International Conference on Information Manag;2010, p207
Conference Proceeding
The growing adoption of e-government by countries worldwide is a testimony to its role as an effective tool for public service delivery. In South Africa, it has been adopted as one of the cornerstones of the government's strategy for making services accessible to its citizens. Consequently, various national, provincial and local government e-government initiatives have been implemented. The Western Cape provincial initiative is, to date, one of the flagships. The province is home to numerous government sanctioned projects at varying degrees of completion. The purpose of this exploratory research was to identify some of the factors which inhibit the successful implementation of e-government in the Western Cape, South Africa. Using analysis techniques derived from Grounded Theory Methodology, we show that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co-ordination are among the key inhibitors of e-government success in the Western Cape Province. The relationships between the constraints to successful e-government implementation are also elucidated. We also point to further areas of study that can illuminate the key concerns within e-government discourse.


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