Going After the Rich

Koller, Lynn
January 2002
Bank Technology News;Jan2002, Vol. 15 Issue 1, p21
Trade Publication
Presents cases which show how banks in the United States fail to accommodate the technical needs of wealthy individuals. Inclusion of the failure to present electronic bill payment in a way that alleviates concerns about security and trust; Banks' lackadaisical attitude toward client service; Disconnect between the high-net-worth group and branch bank people.


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