Provide a new model for Appraising performance of sport organizations

Mirfakhr-al-Dini, Seyed Heydar; Aghda, Abd-al-Nabi Khatibi
August 2011
Interdisciplinary Journal of Contemporary Research in Business;Aug2011, Vol. 3 Issue 4, p213
Academic Journal
This work is aimed to achieve a pattern for appraising performance of sport organizations through a balanced scorecard approach (BSC) and TOPSIS. A sport organization performance appraisal model with BSC approach was applied on Yazd Province Gen. Dept. of physical education, followed by with factor prioritizing applying fuzzy TOPSIS technique. To this end, an author-designed questionnaire was employed for data gathering, and having its validity and stability confirmed 119 participants including employees of Yazd Province Gen. Dept. of physical education, coaches, and athletes in the province received the questionnaire as a pilot study (α = 0.90). Data analyzing was carried out applying deductive statistics including Kalogref Smirnov's test, Levin's test, single sample 't' test, single path ANOVA, Chroskal & Elis's ranked variance analysis and fuzzy TOPSIS technique. Findings show that the Yazd Province Gen. Dept. of physical education has acceptable performance in two perspective of internal processors and learning and growth, while failed to show acceptable performance regarding customer and financial perspectives ( BSC perspectives). In addition, it is easy to find that there is a significant difference regarding the quadruple perspectives of balanced scorecards in Yazd Province Gen. Dept. of physical education. This hints that, to have better performance, the organization needs to pay more attention to athletes and coaches as its main customers. Moreover, fuzzy TOPSIS technique was applied to rank 37 indices of highest priority classified into the four landscapes; this implies that, taking into account ranks of the 37 indices, to improve satisfaction of its customers more than ever, the organization under consideration needs to prioritize its performance based on factors of the four BSC landscapes.


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