TITLE

Normalization of Deviance

AUTHOR(S)
Petroski, Henry
PUB. DATE
January 2012
SOURCE
Design News;Jan2012, Vol. 67 Issue 1, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the engineering phenomenon of normalization of deviance, in which design faults come to be accepted by engineers and product managers. The author provides the example of faulty blowout preventers, which caused the 2011 Deepwater Horizon oil spill in the Gulf of Mexico. He notes that normalization of deviance is a major problem for both the oil-drilling industry and the U.S. space shuttle program.
ACCESSION #
70495779

 

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