Public Organization in the eGovernment era

Yildiz, Mete; Agranoff, Robert
January 2012
Proceedings of the European Conference on e-Government;2012, p786
Conference Proceeding
This paper examines emergent public organizational challenges occuring during the eGovernment or digital era. As organizations are changing in structure they are also changing in technology. Increasingly, the most difficult of public problems requires interagency coordination, buttressed by information support. In Growing Up Digital Tapscott (2009) observes that there is great potential for government to create new forms of value by participating in networks and similar forms on web-based platforms that can offer greater innovation, choice, and services variety. In Wikinomics Tapscott and Williams (2006: 11) attribute new communications technology to placing the tools required to collaborate at everybody's fingertips, joining forces in low infrastructure cost selforganized collaborations, from the internet to global outsourcing platforms. Related, Dawes, Cresswell, and Pardo (2009: 392) conclude from their study "that it is misguided to conceive of information-intensive public management problems as mainly information technology (IT) problems, and therefore it is useless to focus on IT as a silver bullet." Among others are organizational concerns. The organizational implications of eGovernment as linkage devices are thus of concern. Just as eGovernment technology and applications are ever changing (Norris and Moon 2005) so are the public agencies that employ them. In particular we examine relationships between eGovernment and four contemporary challenges in public organizing: conductive agencies, that is public bureaucracies that continually work with external agents and partners; crossing boundaries by the development and maintenance of communities of practice; multi-organization goal-directed networks that are self-governed by collaborarchies; and networked structures or entities that engage in interoperable joint production (Agranoff 2011). Each of these arrangements is contemporary organizational hallmarks that need to be merged with information age concerns and depend heavily on eGovernment.


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