Airline Ancillaries: An Update

Offutt, Bob
October 2011
PhoCusWright Innovation Edition;Oct2011, p1
For all the changes sweeping through the online air market - from ancillary services and direct connects to Google Flights - airfare shopping and booking is in fact one of the most established, stable and structured shopping e-commerce systems in the world. Consumers and travel agents shop for airfares on global technology infrastructure that was established by the airlines decades ago, and inherited by the global distribution systems (GDSs). This infrastructure is constituted in a complex ecosystem of technologies and services to manage the full cycle - from publishing fares to settling payment, and myriad steps in between


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