The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

Karatepe, Osman M; Aga, Mehmet
June 2013
Journal of Financial Services Marketing;Jun2013, Vol. 18 Issue 2, p91
Academic Journal
This article develops and tests a conceptual model that examines the effects of co-worker support and job resourcefulness on role stress, emotional exhaustion and job performance. The data obtained from frontline bank employees with a time lag of two weeks in Northern Cyprus were used to test these relationships. The results of structural equation modelling suggest that the partially mediated model seems to have a better fit than the fully mediated model. The results further suggest that job resourcefulness partially mediates the effect of co-worker support on role ambiguity and emotional exhaustion. However, there is no empirical support for job resourcefulness as a mediator of the impact of co-worker support on role conflict and job performance. The implications of the results are discussed and their future research directions are offered.


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