TITLE

The process of problem resolution

AUTHOR(S)
Kepner, Charles H.; Iikubo, Hirotsugu
PUB. DATE
October 1996
SOURCE
Getting Results...For the Hands-on Manager: Office Edition;Oct96, Vol. 41 Issue 10, p1
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Lists the ten tasks necessary in the process of problem resolution. Understanding the problem situation; Understanding the purpose to be served; Involving the people who can help solve the problem; Getting a complete and accurate picture of the problem; Finding the cause and proving it; Setting the criteria for effective action; Creating a workable first draft of a plan.
ACCESSION #
9610232590

 

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