Put focus on business change, not IT systems

Norton, Jim
June 2004
Computer Weekly;6/8/2004, p18
Trade Publication
The Institute of Directors regards the government's performance on its e-government initiatives to be like the curate's egg, good in parts. The government has become much more realistic about the deployment of its e-government services and it is focusing on those that are most likely to be of real benefit and widely used, rather than simply trying to tick all the boxes for getting everything online. There have been some unsung heroes. For example, the system for electronic land records reduced the time required for searches in house conveyancing. The ultimate solution to gazumping was simply to remove the time window in which it occurred. Similarly, under Peter Gershon's leadership, the Office of Government Commerce has greatly sharpened up the government's act in terms of purchasing new information systems and the project management of those systems through the Gateway processes. Our chief area of concern is that the public sector still thinks in terms of information system projects to deliver e-services, rather than business change projects that happen to be mediated by new information systems.


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