TITLE

Sometimes it's called 'customer service'

AUTHOR(S)
Hyken, Shep
PUB. DATE
February 2008
SOURCE
Tire Business;2/4/2008, Vol. 25 Issue 22, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Editorial
ABSTRACT
The article presents the author's views on customer service. The author states that the customer service is not and should not be a department. The author calls customer service as a philosophy and suggests that its role should be understood by every person in an organization. The author praises the company Verizon for its customer service that focuses on "one call resolution" helping create loyal customers.
ACCESSION #
29434859

 

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