Sometimes it's called 'customer service'

Hyken, Shep
February 2008
Tire Business;2/4/2008, Vol. 25 Issue 22, p6
Trade Publication
The article presents the author's views on customer service. The author states that the customer service is not and should not be a department. The author calls customer service as a philosophy and suggests that its role should be understood by every person in an organization. The author praises the company Verizon for its customer service that focuses on "one call resolution" helping create loyal customers.


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