TITLE

RBS's restructuring must not overlook the continued importance of the branch network to consumers

PUB. DATE
August 2012
SOURCE
MarketWatch: Financial Services;Aug2012, Vol. 12 Issue 8, p25
SOURCE TYPE
Market Research Report
DOC. TYPE
Market Research Report
ABSTRACT
The article reports on the reorganization initiative of Royal Bank of Scotland (RBS) in response to the implementation of the Retail Distribution Review (RDR) requiring advisors to charge an upfront service fee in Great Britain in 2013. It says that RBS will cut 618 posts from its in-branch financial advisory teams and create over 350 customer service roles for its loans and accounts division. It also notes the implications of the changes on branch network services and customer satisfaction.
ACCESSION #
78363224

 

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