"Fix It as Best You Can, and Learn from Your Mistakes": Apology Lessons, Past and Present

Coletta, Sandra L.
March 2012
Frontiers of Health Services Management;Spring2012, Vol. 28 Issue 3, p36
The author discusses aspects of how to fix mistakes and shares insights on lessons of apology which is an expression of regret at having caused trouble for something or someone. She says that when in the midst of knowing the right thing, doing what a mother taught a person to do is the best and effective way of letting out that feeling of guilt and regret. She also stresses the importance and difference between saying sorry and giving a true apology.


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